We help with listings and profiles, payments and your balance, document checks, reviews and account security, and we accept reports of violations and suggestions on how the site works.
How to reach us
We reply in Russian, Ukrainian and English.
To get help faster
- Write from the e-mail address your account is registered with — that way we immediately know which account it is about.
- Add a link to the listing or profile your question is about.
- For payment questions, give the order number from the “Orders” section of your account.
- Describe what happened and attach a screenshot if it helps us figure it out.
Who to contact about what
- A violation in a listing or profile — press “Report” on its page: the report goes straight to a moderator, and the author won’t find out who sent it.
- You disagree with a moderator’s decision — file an appeal in the “Appeals” section of your account.
- A review breaks the rules — send us a link to the profile and tell us which review it is and what is wrong with it.
- Account deletion, a copy of your data and other personal data questions — write to the support e-mail from the address your account is registered with. Read more in the privacy policy.
- Plans, promotion and payment — are described on the “Pricing” page and in the terms of use.
- Answers to common questions — on the “FAQ” page.
Beware of scammers
DiasHome staff will never ask you to:
- share a sign-in code or link from an e-mail, two-factor authentication codes or recovery codes;
- give your bank card details — paid services are paid for only on the secure payment page that opens when you place an order on DiasHome;
- transfer money to a personal account or pay for anything via a link sent in a messenger.
Our only Telegram account is @diashome_admin. If someone writes to you on behalf of DiasHome and asks for anything on this list, don’t reply and let us know.