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Updated November 14, 2026
These terms govern the use of the DiasHome website and its services (hereinafter “DiasHome” or “we”). By using the site — browsing listings, creating an account, publishing content or buying paid services — you accept these terms and the posting rules, which form part of them. How we process personal data is described in the privacy policy.
1.1. DiasHome is an online platform where users publish listings and profiles of specialists, companies and places, find each other and contact each other directly. DiasHome currently operates in Germany, Poland and Norway.
1.2. DiasHome is not a party to transactions between users: we don’t sell the goods or provide the services offered in listings, and we don’t act as an intermediary, agent, employer, landlord or guarantor. The contract for goods or a service is concluded between the author of the listing and the person who responded to it.
1.3. We check listings, profiles and reviews for compliance with the posting rules, but we don’t check the quality, safety and legality of every item and service, and we don’t guarantee the accuracy of the information that users publish. The exception is the document check, to the extent described in the posting rules.
2.1. You need an account to publish listings, profiles and reviews, to save favourites and searches and to buy paid services. You can sign in with a code or link from an e-mail or with Google. If there is no account with this e-mail yet, it is created when you first sign in.
2.2. You can create an account from the age of 16. Only users who are of legal age may buy paid services. When acting on behalf of a company, you confirm that you are authorised to represent it.
2.3. Provide accurate information and keep access to your account and your e-mail secure. If you suspect that someone else has gained access to your account, immediately end the unfamiliar sessions in the “Security” section and let us know.
2.4. You may not transfer, sell or buy accounts, or create accounts to get around limits, restrictions or a block.
2.5. You can delete your account by sending a request to support from the address it is registered with. After deletion, the listings and profiles stop being shown and all sessions are ended. For 30 days you can restore the account by signing in again; after that, the data is anonymised. Balance funds can’t be withdrawn, so we recommend using them up before deletion.
3.1. You publish listings, profiles, photos, reviews, replies and other content in your own name and are responsible for it: for its accuracy and legality, for the rights to photos and texts, and for complying with the requirements for your activity — licences, tax obligations, consumer rights. If you offer goods or services as a trader, you must provide buyers with the information about yourself required by law.
3.2. By publishing content, you grant DiasHome a royalty-free right to use it while it is published and for a reasonable period afterwards: to show it on the site and in its notifications, for example in e-mails about new listings matching saved searches; to process it for display — to resize and compress photos and remove metadata from them; to check it during moderation; to show it in search engines and link previews. You keep the rights to your content.
3.3. We may reject, hide and block content that violates these terms, the posting rules or the law, and also at the request of competent authorities. We inform the author of the decision and the reason for it, except where the law prohibits this. The decision can be appealed in the way described in the posting rules.
3.4. Anyone can report illegal content — with the “Report” button on the listing or profile page or by e-mail to support@diashome.app. We handle such reports diligently and without undue delay.
3.5. Reviews are published and checked under the rules described on the “How we check reviews” page.
In addition to the violations listed in the posting rules, it is prohibited to:
5.1. DiasHome offers paid services: the Pro and Premium plans, listing promotion (bump, auto bump, highlight, TOP, VIP and the “Start” and “Turbo” packs) and extra places for listings and profiles. What each service includes, its period and its price are shown on the “Pricing” page and before payment.
5.2. The price is shown before payment and already includes taxes where applicable. Once paid, the price of the order doesn’t change. If the payment service doesn’t accept payment in the currency of the price, the amount is charged in euros at the exchange rate on the day of the order — this is shown before payment.
5.3. The contract for a paid service is concluded when the payment is confirmed. An order that isn’t paid within the allotted time is cancelled automatically, and no money is charged.
5.4. At your request, the service starts immediately after the payment is confirmed — you confirm this before paying.
5.5. Plans. A plan applies to the whole account — to all its profiles and listings, including new ones — for the period chosen at payment. Buying the same plan again extends its period. An upgrade from Pro to Premium takes effect immediately, and part of the remaining Pro period is carried over to Premium. You can switch to a cheaper plan after the current one ends. Premium requires a free “Recommended” place in the city and categories of the profile; if there are no places, this is shown before payment.
5.6. Plan auto-renewal. If auto-renewal is on, the plan is renewed from your DiasHome balance a few days before it ends — provided the balance has enough funds. Nothing is charged to your card automatically. If there are not enough funds, we’ll remind you that the period is ending. You can turn off auto-renewal in the “Plan” section at any time; the plan then stays active until the end of the paid period.
5.7. When a plan ends, the account moves to Free. The banner, the website and social media links and portfolio photos above the Free limit are hidden but kept, and they come back when the plan is renewed. Listings above the Free limit are shown until the end of their period and can be renewed within the limit.
5.8. Promotion is bought for a published listing. If you buy the same service while it is active, the new period starts after the current one ends. The promotion period runs continuously, including while the listing is paused. While a promotion is running, the listing’s display period is extended free of charge. If you delete the listing, its promotion ends. If the listing is rejected or blocked for breaking the rules, the unused promotion period is not compensated.
5.9. The number of TOP, VIP and “Recommended” places in each city and category is limited. If the place turns out to be taken by the time the service is due to start, the cost of the service is returned to your balance.
5.10. Extra places for listings and profiles last 30 days and are not renewed automatically.
5.11. If a service couldn’t be activated, its cost is automatically returned to your balance; the part paid with bonuses is returned as bonuses. If you want the amount paid by card to be returned to your card, write to us.
6.1. DiasHome paid services start immediately after payment. By placing an order, you ask us to start providing the service at once and acknowledge that from that moment your right to withdraw from the contract and get your money back for the service ends. A service that has been activated is therefore not refunded or exchanged — including if you stop using it, delete the listing or turn off auto-renewal.
6.2. If a service couldn’t be activated, the money is returned as described in clause 5.11.
6.3. A balance top-up is not a service. You can withdraw from a top-up within 14 days of payment: write to us at support@diashome.app and we’ll refund the unspent part of the amount to your card. The bonus credited for that top-up is deducted on refund.
6.4. If a service didn’t work through our fault, write to us — we’ll restore it or refund the money. These terms don’t limit any consumer rights that the law does not allow to be limited by contract.
7.1. You can pay by card on the secure page of the payment service Whop; Apple Pay and Google Pay may also be available there. Card details are entered on Whop’s side; DiasHome doesn’t receive or store them. Whop sends the payment receipt to your e-mail, and the order and its status are shown in the “Orders” section.
7.2. Services can also be paid for from your DiasHome balance.
7.3. The terms of a promo code — the discount, the validity period, the number of uses and the services it applies to — are shown when you enter it. A promo code can’t be exchanged for money and doesn’t apply to balance top-ups.
7.4. If one order is paid twice, the extra payment is refunded automatically.
7.5. If you contact your bank about a payment and the bank reverses it, the related services are switched off, and any amounts credited to the balance from that payment are deducted. Before contacting your bank, write to us — the issue is usually resolved faster that way.
8.1. The balance is a prepayment for DiasHome services. It is topped up by card; the minimum and maximum amounts are shown when you top up. Balance funds can be spent only on DiasHome services: they can’t be withdrawn, transferred to another user or exchanged for money — except for the refunds provided for in section 6.
8.2. Bonuses are credited for balance top-ups on the terms shown in the “Balance” section, for bonus promo codes, for inviting friends and as part of special offers. Bonuses are not money; they are spent first and expire at the end of the period shown in the “Balance” section.
8.3. Inviting friends. Bonuses for the invited person and the person who invited them are credited after the first card payment that the invited person makes within the set period after registration, for at least the amount shown in the “Invite a friend” section. Bonuses are not credited for inviting yourself or in other cases of abuse, and they are deducted if the payment is reversed. We may change or end the programme; bonuses already credited are then kept until they expire.
9.1. We may reject or block content, restrict certain features, or temporarily restrict or block an account if these terms, the posting rules or the law are violated, if there is a threat to the security of users or the site, or if competent authorities require it. The measure is proportionate to the seriousness of the violation.
9.2. If an account is blocked for a violation, its paid services end, and the paid period falling within the time of the block is not compensated.
9.3. You can challenge a decision: appeal the rejection or blocking of a listing or profile in the “Appeals” section, and write to support about an account restriction.
10.1. We strive to keep DiasHome running without interruptions, but we can’t guarantee that the site will always be available and free of errors. From time to time we carry out maintenance and updates.
10.2. We are not liable for user content, for transactions between users and their consequences, or for users’ actions outside DiasHome.
10.3. We are liable without limitation for intent and gross negligence, for injury to life or health and in other cases where the law does not allow liability to be limited. For slight negligence, we are liable only for breach of essential contractual obligations and only up to the amount of typical, foreseeable damage. Otherwise, our liability is excluded to the extent permitted by law.
10.4. If claims are brought against us because of content you published or because you broke the law, you will reimburse our reasonable costs if the violation was your fault.
The DiasHome name and logo, the design, the texts and the program code of the site belong to us or are used by us lawfully. You may not copy them or download the site’s content in bulk without our written permission.
We send service messages on the site and by e-mail: about sign-ins and security, moderation decisions, orders and payments, and the periods of listings and the plan. Security e-mails can’t be turned off; the others can be set up in the “Notifications” section. We send DiasHome news and tips only if you have turned them on yourself in the “Settings” section.
We may change these terms, for example when new services appear or the law changes. The date of the latest version is shown at the top of the page. We announce material changes in advance on the site or by e-mail. Paid services bought before a change are governed by the terms in force at the time of payment.
14.1. If something goes wrong, write to us — we resolve most issues quickly. If you are a consumer, you are protected by the mandatory provisions of the law of the country in which you are habitually resident.
14.2. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.
support@diashome.app · Telegram @diashome_admin