Reviews help people choose a specialist, company or venue. To make sure they can be trusted, we check every review before it is published and don’t let money influence reviews.
Who can leave a review
- Only a signed-in user.
- One review per profile. You can edit it, or delete it and write a new one.
- You can’t leave reviews about your own profile.
- Reviews are left about profiles of specialists, companies and places, not about individual listings.
A review consists of a rating from 1 to 5 and a text about your experience.
What “Contacted via DiasHome” means
The badge appears if the author, while signed in, opened the contacts of this profile or its listings on DiasHome before writing the review. It shows that the author really did try to get in touch with the provider through our site, but it doesn’t confirm that a deal took place: we don’t check whether the goods or services were actually bought. Reviews with this badge can be selected with the “Via DiasHome” filter.
How the check works
- Automatic check. When a review is sent, its text is checked for obvious violations: links, contacts, prohibited words. If the violation is obvious, the review isn’t sent, and we tell you what to fix.
- Moderation. A moderator reads every review and publishes it if it complies with the rules. This usually takes no more than 24 hours.
- Decision. If a review is rejected, the author gets a notification, and the reason is shown in the “Reviews” section of their account. The review can be fixed and sent again. The profile owner gets a notification when a new review about them is published.
What we publish
We publish reviews about personal experience — both positive and negative ones, as long as they are written respectfully. We don’t hide a review just because the profile owner doesn’t like it, and we don’t judge who is right in a dispute about the quality of a service.
What we don’t publish
- insults, threats, discrimination and swearing;
- texts that aren’t about experience with this specialist, company or venue;
- other people’s personal data: phone numbers, addresses, document numbers, information about health and family;
- advertising, links and contacts;
- reviews whose authenticity is in serious doubt: written by the provider themselves or at their request for a reward, on behalf of competitors, repeated texts;
- information that breaks the law or violates other people’s rights.
If a published review breaks these rules, a moderator hides it and tells the author the reason.
Reviews can’t be bought
- Plans, promotion and any payments don’t affect whether reviews are published, their order or the rating.
- The profile owner can’t delete or edit someone else’s review.
- It is prohibited to offer rewards for reviews, to write reviews about yourself from other accounts and to ask others to do so. The profile and the account may be blocked for this.
Rating
A profile’s rating is the arithmetic mean of the ratings in all published reviews, rounded to one decimal place. Reviews by blocked users are not counted in the rating. The number of reviews is shown next to the rating.
The profile owner’s reply
A specialist, company or venue can publicly reply to each published review and edit the reply if needed. The reply goes through an automatic check and must follow the same rules: no insults, no personal data of the client, no advertising and no links.
Editing and deleting a review
- The author can edit a review at any time. The edited text goes through the check again and isn’t shown until the check is complete. If only the rating has changed, it is updated immediately.
- The author can delete their review.
- If the author has deleted their account, their reviews stay on the site signed “Deleted user”. To remove the reviews too, delete them before deleting the account or write to us.
If a review breaks the rules
Write to support@diashome.app or on Telegram to @diashome_admin: send a link to the profile and tell us which review it is and what is wrong with it. A moderator will check the review and hide it if it breaks the rules. The general rules for reviews are in the posting rules.