These rules apply to everyone who publishes listings, profiles, photos, reviews and replies to reviews on DiasHome. They supplement the terms of use. By publishing content, you confirm that you comply with these rules and with the laws of the country where you post the listing or profile.

1. General principles

• Publish only true and up-⁠to-date information about yourself, your goods and your services.
• One listing — one offer or one request.
• You are responsible for the content of your listings, profiles and reviews and for what you offer.
• Comply with the legal requirements for your activity: licences, permits, qualifications, rules on selling certain goods, and your obligations as a trader.
• Respect other people: insults, threats and discrimination are not allowed.

2. Listings

2.1. Content

• Choose the listing type: “I offer” or “I’m looking for”.
• The title briefly names what you are offering or looking for. Don’t put the price or contacts in the title, don’t write it in capital letters, don’t repeat characters, and don’t add words just for search: “urgent!!!”, “best price”, lists of cities and categories.
• In the description, cover the essentials: the condition of the item, the terms, the timing, what the price includes. The description must relate to this listing.
• Specify the language of the listing. You can also mark other languages you communicate in.

2.2. Location

• Specify the city where the item or home is located or where you provide the service. If you work remotely or across the whole country, tick “Online” or “Whole country”.
• The address is optional. If you give it, it is shown on the map.
• Don’t give someone else’s address or a city where the item or service isn’t actually available.

2.3. Display period and limits

• A listing is shown for a limited period that depends on the section. The end date is shown in the “My listings” section. You can renew a listing for free — shortly before the period ends or after it; we’ll remind you in advance.
• If a listing is no longer relevant, pause or delete it. A paused listing is hidden, but its period keeps running.
• The number of active listings and profiles depends on your account’s plan; the limits are shown on the “Pricing” page. The listing limit includes published listings and those under review, but not drafts or paused listings. The profile limit includes all profiles except deleted ones.

3. Profiles of specialists, companies and places

DiasHome has three types of profile:

• Specialist — a person who provides services themselves: a tradesperson, doctor, lawyer, tutor.
• Company — a firm, salon, agency, clinic.
• Place — a shop, café, restaurant, club, cultural centre.

Profile requirements:

• Use your real first and last name or the real name of your company or venue. Don’t use other people’s names, business names or trademarks.
• Describe only the services that you or your company provide, with a real city, address and opening hours.
• Information about education, experience, licences and membership of professional bodies must be true. Activities that by law require a licence, authorisation or registration may be offered only if you have them.
• Don’t create several profiles for the same activity. List your cities and categories of work in one profile.
• Your portfolio may contain only your own work.
• A published profile can’t be moved to another country.
• Changes to a published profile are checked, and until the check is complete, the previous version is shown. In a verified profile, a change of name or categories is always checked by a moderator.

4. Categories

• Choose the most precise category. If the category has subcategories, choose the right subcategory.
• One listing goes in one category. Don’t post the same thing in several categories or cities.
• Fill in the required fields of the category: for example, the type of employment for a job, the make and year for a car, the origin and destination for transport, the date for an event.
• The section of a listing can’t be changed once it has been sent. If you chose the wrong section, create a new listing and delete the old one.
• A profile can be assigned to several categories within its section — only those you actually work in.

5. Photos

• Publish real photos of the item, the home, the work you have done or the venue — taken by you or with the author’s permission.
• Not allowed: other people’s photos from the internet and catalogues without the right to use them; photos with someone else’s watermarks, logos of other platforms, contacts, links or advertising; images unrelated to the listing; explicit, shocking and violent images; recognisable people without their consent; documents containing other people’s personal data.
• The profile logo and photo must be your own logo or your own photo.
• The number of photos in a listing and in a portfolio depends on the plan.
• Before publishing, we remove metadata from photos, including information about where they were taken.

6. Prices

• Give the real price. The price is always shown in the currency of the listing’s country. Choose the format: fixed, “from”, per hour, negotiable, free or on request.
• The price must match the description. You may not give a token price to appear higher when sorting by price, or give the price of part of an item when the whole item is for sale.
• Choose “Free” only if you really are giving the item away or providing the service free of charge.
• For housing, give the full cost and terms: deposit, agency fee, utilities. For jobs, give the pay and working conditions.
• Hidden charges and mandatory prepayment for a “reservation”, “delivery” or “paperwork” without a chance to see the item are prohibited.

7. Contacts

• Give at least one way to contact you: phone, Telegram or e-⁠mail. For a phone number, you can mark that it is available on WhatsApp, Viber or Telegram.
• Contacts go only in the contact fields. Phone numbers, e-⁠mail addresses, links and messenger usernames in the title, description, photos and portfolio captions are prohibited — such content is rejected.
• Give your own contacts or contacts you are allowed to use.
• On the Pro and Premium plans, links to your website and social media can be added in dedicated fields. They must lead to your own website or page — without redirects, shortened links or malicious content.
• Visitors see your contacts by pressing “Show contacts”, without registering. To protect you from contact harvesting, we limit how often contacts can be viewed and use an “I’m not a robot” check.
• Don’t use other users’ contacts for advertising messages or calls unrelated to their listing.

8. Reviews and replies

• A review describes your personal experience with a specialist, company or venue.
• Insults and threats, other people’s personal data, advertising, links and contacts are prohibited in reviews and replies.
• It is prohibited to buy and sell reviews, offer rewards for them, write reviews about yourself from other accounts or on behalf of clients, or leave reviews about competitors.
• When replying to a review, the profile owner must not disclose the client’s personal data or order details that the client has not shared themselves.

How we check reviews is described in detail on the “How we check reviews” page.

9. Prohibited goods, services and content

The following may not be posted on DiasHome:

1. Anything prohibited by the law of the country of posting or by EU law, as well as activities that require a licence, permit or qualification that you don’t have.
2. Drugs, psychoactive substances and their analogues, smoking blends, as well as prescription medicines, medical devices and dietary supplements whose sale requires special authorisation.
3. Weapons, ammunition, their essential parts, explosives and pyrotechnics whose trade is restricted or requires a permit.
4. Forged documents and documents belonging to others, driving licences, certificates, diplomas, stamps; help obtaining documents by circumventing the law; sham marriages, sham employment and sham residence registration; reselling appointment slots at government offices.
5. Cashing out and money laundering, loans and financial services without a licence, pyramid schemes, “earnings without investment”, investments with guaranteed returns; selling and renting out bank cards, bank accounts and user accounts.
6. Gambling, betting and lotteries without a licence.
7. Sexual services, escort services, pornography and sexual content.
8. Counterfeit branded goods, pirated copies of software, games and films, keys and accounts of dubious origin, hacking devices.
9. Stolen goods and goods of unknown origin.
10. Animals whose trade is prohibited or restricted by law, as well as offers that breach animal welfare requirements.
11. Alcohol, tobacco, nicotine products and vapes — in breach of legal requirements, including without checking the buyer’s age.
12. Other people’s personal data and databases, surveillance, hacking, searching for information about people.
13. Job offers that don’t name the employer and the nature of the work, work in breach of labour and immigration law, demands to pay for training, paperwork or a uniform before starting work, recruiting couriers to hand over money and documents.
14. Housing that doesn’t exist, demands for payment to view a property, letting housing without the right to do so.
15. Calls for violence and hatred, extremist content and symbols of banned organisations, justification of crimes, political campaigning.
16. Medical services without the necessary qualifications, “miracle cures”, promises to cure any disease, trade in human organs, blood and tissue.
17. Misleading offers: fake prize draws, “guaranteed” visas, residence permits or jobs for money, promises of results that can’t be guaranteed.
18. Other people’s texts, photos and other copyright-protected material without the author’s permission; links to malicious sites.

If you are not sure whether a listing can be posted, write to us before publishing it.

10. Duplicates, spam and links

• One offer — one listing. Repeat listings for the same item or service are rejected, even if the text, photos or price have been changed, a different category or city has been chosen, or the listing has been posted from another account.
• To move a listing up again, bump it instead of posting it again.
• Don’t combine different goods and services in one listing unless they are sold together.
• Mass near-identical listings, automated posting, multiple accounts to get around limits and blocks, and sending advertising through the site are prohibited.
• Links in the text of listings, profiles, photo captions, reviews and replies are prohibited. Links to a website and social media go only in the dedicated fields of the profile and the listing.
• Bait listings are prohibited: an item or price that doesn’t actually exist, and copies of other people’s listings.

11. Checks and moderation

• Every new listing and profile, as well as changes to published ones, goes through an automatic check when sent and is then checked by a moderator. A new listing or profile becomes visible to others after approval; when a published one is edited, the previous version stays on the site until the check is complete.
• The automatic check looks for obvious violations: links and contacts in the text, prohibited goods, signs of spam and duplicates. If there is an obvious violation, the content is rejected immediately, and you see a hint on what to fix. We don’t disclose how the checks work so that they can’t be circumvented.
• The check usually takes no more than 24 hours. We let you know the outcome with a notification on the site and by e-⁠mail.
• A moderator may also reject or block a listing or profile that has already been published if a violation is found later, including following reports.
• Any visitor can report a listing or profile with the “Report” button on its page. The author won’t find out who sent the report. If reports come from different people, the listing or profile may be temporarily hidden pending the moderator’s decision. Knowingly false reports are also a violation.
• Paid services don’t affect the moderator’s decision: a promoted listing is checked by the same rules as any other.

12. Rejection, blocking and appeals

12.1. Rejection

If a listing or profile doesn’t comply with the rules, it is rejected. You’ll receive a notification with the reason; it is also shown in your account. Fix the listing or profile and send it again. Common reasons:

• prohibited goods or services;
• suspected fraud;
• contacts or links in the text;
• not enough information;
• unsuitable photos;
• offensive content;
• wrong category, duplicate listing, wrong price;
• false profile information;
• a violation found by the automatic check.

If a change to a published listing or profile is rejected, the previous version stays on the site.

12.2. Blocking

• Listings and profiles with serious or repeated violations — fraud, prohibited goods and services, forged documents, circumventing blocks — are blocked. A blocked listing or profile is hidden from the site and can’t be edited or deleted.
• For gross or systematic violations, we may restrict the account for a period of time or block it. All sessions are then ended, and the account’s listings and profiles stop being shown.
• Creating new accounts to get around a restriction is prohibited.
• We may report fraud and other crimes to law enforcement authorities, and we provide them with information upon their lawful request.

12.3. Appeals

• If you disagree with the rejection or blocking of a listing or profile, file an appeal in the “Appeals” section of your account and explain why the decision should be reconsidered.
• Each decision can be appealed once. The appeal is reviewed by a member of the moderation team, and the answer comes as a notification on the site and by e-⁠mail.
• If the appeal is accepted, the listing or profile is published or unblocked automatically.
• A rejected review can be fixed and sent again. For questions about account restrictions and other decisions, write to support@diashome.app or on Telegram to @diashome_admin.

13. Document checks

• The owner of a specialist, company or place profile can verify documents in the “My profiles” section with the “Verify documents” button.
• Documents relating to your activity are accepted: a business registration certificate or an extract from a register, a licence, a diploma or a qualification certificate. The name in the document must match the profile, and the document must be valid, legible and complete — with all pages, stamps and signatures. Information that isn’t needed for the check, such as your ID card number, may be covered.
• Upload one to five files — photos or PDFs — and, if needed, add a comment for the moderator. Only one request can be under review at a time; while it is under review, you can withdraw it.
• The check usually takes 1–2 working days. You’ll get a notification of the outcome.
• Documents are kept in secure private storage; they are opened only by staff who check documents, and every view is logged. The files are deleted immediately after the decision, when the request is withdrawn or when the profile is deleted.
• Once approved, the profile gets the “Verified” badge, which also appears on its cards. The badge is valid for a limited period, and the end date is shown in your account. To keep the badge, send the documents again shortly before it expires — the new period is added to the current one.
• The badge means that on the date of the check we saw documents confirming the stated activity. It doesn’t guarantee the quality of services and doesn’t replace your own checks, for example of a licence in the official register.
• Forged documents or documents belonging to others are a gross violation: the profile and the account are blocked.

14. Paid promotion and plans

• The Pro and Premium plans apply to the whole account — to all its profiles and listings, including new ones. They raise the limits and add features, and Premium also adds the “Recommended” badge and a place in the block above the search results. Details are on the “Pricing” page.
• Promotion is bought for an individual published listing for a chosen period: bump, auto bump, highlight, TOP, VIP and the “Start” and “Turbo” packs.
• Paid placements are always marked: the “TOP listings” and “VIP listings” blocks are labelled “Ad”, the listings themselves carry the “TOP” and “VIP” badges, and Premium profiles carry the “Recommended” badge.
• The number of TOP, VIP and “Recommended” places in each city and category is limited. If all places are taken, you can buy the service when a place frees up — we show the date in advance.
• A promoted listing must comply with these rules just like any other: payment doesn’t protect it from rejection or blocking. While TOP or VIP is active, you can’t change the city, the category or the “Whole country” setting.
• While a promotion is running, the listing’s display period is extended free of charge. If you delete the listing, its promotion ends.
• When a plan ends, the banner, the website and social media links and portfolio photos above the Free limit are hidden but not deleted — they come back if you renew the plan. Listings above the Free limit are shown until the end of their period.
• Payment, the balance, bonuses and refunds are described in the terms of use. How paid placements affect the results is described on the “How ranking works” page.

15. Account security

• Your account is personal: don’t give other people access to it, and don’t sell or buy accounts.
• Sign in only on the DiasHome website. Never share the code or forward the sign-in link from an e-⁠mail — DiasHome staff never ask for them.
• Turn on two-⁠factor authentication in the “Security” section and keep your recovery codes in a safe place.
• Regularly check the list of devices in the “Security” section. If you see an unfamiliar device, end its session or sign out on all devices and write to us.
• Protect your e-⁠mail with a strong password and two-⁠factor protection: access to your e-⁠mail gives access to your account.
• If we notice suspicious activity, we’ll end the session and warn you by e-⁠mail.
• Our only Telegram account is @diashome_admin. We never message you first asking you to pay for something or send a code.

16. Consequences of violations

Depending on the violation, we suggest what to fix, reject the listing, profile or review, hide the review, block the listing or profile, or temporarily restrict or block the account. We take into account how serious the violation is, whether it is repeated and the harm it may cause to other people. Paid services don’t protect against these measures.

17. Changes to the rules

We add to the rules when new sections and features appear or legal requirements change. The date of the last change is shown at the top of the page.