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DiasHome

DiasHome brings together listings and specialists who speak your language — in Germany, Poland and Norway.

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DiasHome is a platform for listings. Specialists are responsible for the services they provide.

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  2. FAQ

FAQ

Updated November 14, 2026

Account and signing in

Do I need to register to view listings and contacts?

No. You can search and view listings, profiles and contacts without signing in. You need an account to post listings and profiles, leave reviews, and save favourites and searches. If you open a lot of contacts in a row, the site may ask you to complete an “I’m not a robot” check or to sign in — this is how we protect authors from having their phone numbers harvested.

How do I register?

Signing in and registering are one and the same step. Enter your e-⁠mail, and we’ll send you an e-⁠mail with a code and a sign-in button. You can also sign in with Google. No password is needed. If there is no account with this address yet, one will be created.

The e-⁠mail with the code doesn’t arrive

Check your “Spam” and “Promotions” folders and make sure the address is correct. The code is valid for 10 minutes; if it has expired, request a new one. If the e-⁠mail still doesn’t arrive, sign in with Google or write to us.

How do I protect my account?

In the “Security” section, turn on two-⁠factor authentication: when you sign in, you’ll need a code from an authenticator app. Keep your recovery codes in a safe place. The same section shows all the devices you’re signed in on — you can end the session on any of them or sign out everywhere at once.

How do I delete my account?

Write to support from the address your account is registered with. Once the account is deleted, your listings and profiles immediately stop being shown. For 30 days you can restore the account simply by signing in again; after that, the data is anonymised. Balance funds can’t be withdrawn, so it is best to use them up before deleting the account. Read more in the privacy policy.

Listings and profiles

How much does it cost to post a listing?

Nothing — within the Free plan limit. The Pro and Premium plans or extra places give you more active listings and profiles. Limits and prices are on the “Pricing” page.

What is the difference between a profile and a listing?

A profile is the page of a specialist, company or venue: services and prices, opening hours, address, languages, portfolio and reviews. A listing is a specific offer or request: a job, a flat, an item, a trip or a service. You can link a listing to your profile.

How long does the check take?

Usually up to 24 hours. Once the moderator has made a decision, you’ll get a notification on the site and by e-⁠mail. The document check for the “Verified” badge takes 1–2 working days.

Why was my listing rejected?

The reason is given in the notification and in the “My listings” section. Fix the listing and send it again. If you disagree with the decision, file an appeal in the “Appeals” section. Read more in the posting rules.

How long will my listing stay on the site?

The display period depends on the section; the end date is shown in “My listings”. You can renew a listing for free — shortly before the period ends or after it. We’ll remind you in advance.

Can I edit a published listing?

Yes. Changes are checked too, and while the check is in progress, the previous version stays on the site. The section of a listing can’t be changed once it has been sent: if you chose the wrong section, create a new listing and delete the old one.

What does “Pause” mean?

The listing is temporarily hidden from the site, but its display period keeps running. You can bring the listing back at any time before the period ends.

How do I move my listing higher?

Use a bump — the listing gets a new date and moves up the list as if it had just been published. The Pro and Premium plans include free bumps every month. Posting the listing again for this purpose is not allowed — duplicates are rejected.

How do I get the “Verified” badge?

In “My profiles”, press “Verify documents” and upload your business registration document, licence or diploma. Which documents are accepted and how we store them is described in the posting rules.

My company already has a profile on the site, but I didn’t create it

The DiasHome team may add a specialist or venue to the catalogue to make them easier for people to find. Write to us from your work e-⁠mail — we’ll send you a link that lets you claim the profile for your account and manage it yourself from then on. If you don’t want the profile to be shown on DiasHome, we’ll delete it.

Reviews

Who can leave a review?

Any signed-in user — one review per profile. You can’t write reviews about your own profile. A review is published after a moderator has checked it. Read more on the “How we check reviews” page.

Can I delete a negative review about me?

No. The profile owner can reply to a review publicly. If a review breaks the rules — contains insults, personal data or advertising, or isn’t based on real experience with you — send us a link to the profile, and a moderator will check it.

What does “Contacted via DiasHome” mean?

While signed in, the author of the review opened the contacts of this profile or its listings on DiasHome before writing the review. The badge does not confirm that a deal took place.

Plans, payment and balance

What is the difference between Free, Pro and Premium?

A plan applies to the whole account — to all its profiles and listings. Pro and Premium give you more listings, profiles and photos, free bumps, a banner, and links to your website and social media in your profile. Premium adds the “Recommended” badge and a place in the block above the search results. Details are on the “Pricing” page.

How do I pay for a service?

By card — on the secure page of the payment service Whop (Apple Pay and Google Pay may also be available there) — or from your DiasHome balance. The payment receipt is sent to your e-⁠mail. We don’t see or store your card details.

What is the balance?

You top up the balance by card and can then pay for DiasHome services from it in one click. When you top up a larger amount, you get a bonus. Bonuses are spent first and are valid for a limited time — you can see their dates in the “Balance” section. Money on the balance can’t be withdrawn.

How is a plan renewed?

If auto-renewal is on and your balance has enough money, the plan is renewed from the balance a few days before it ends. Your card is never charged without your action. You can turn off auto-renewal in the “Plan” section — the period you have paid for runs until its end.

Can I get a refund?

A service is activated immediately after payment, so money for a service that is already active is not refunded. If a service couldn’t be activated, the money is automatically returned to your balance. An unspent balance top-⁠up can be refunded to your card within 14 days — write to us. More details are in the terms of use.

What do I get for inviting a friend?

The “Invite a friend” section has your personal link. When the person you invited pays for something by card for the first time, both of you get a bonus on your balance. The terms are shown in the same section.

Safe deals

Does DiasHome guarantee deals?

No. We check listings and profiles against our rules, but we don’t take part in deals and don’t check the quality of goods and services. Agree on the details in advance and check the item before paying.

How can I avoid scammers?

  • Don’t send prepayments to strangers, especially for housing you haven’t seen yet.
  • Meet in busy places and check the item before paying.
  • Don’t follow links to “pay for delivery” or “receive money”, and don’t enter your card details on third-party sites.
  • Never share codes from e-⁠mails or text messages with anyone.
  • Be wary if the price is far below the market price and the seller is rushing you.

Spotted a suspicious listing? Press “Report” on its page.

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